Version 2026-09-07 · in effect from 7 September 2026
Written to be read, and specific to what Raabta actually does rather than to a template. Anything unclear, ask us at support@raabta.agency.
These terms are an agreement between you and Raabta. “Raabta”, “we” and “us” mean the provider of the Raabta customer relationship management service at raabta.agency. “You” means the real estate agency that holds the account, and every person who signs in under it.
By creating an account, joining an existing agency with an invite, or continuing to use Raabta after these terms change, you accept them. If you are accepting on behalf of an agency, you confirm you are authorised to bind that agency.
If you do not accept these terms, do not create an account.
Raabta is software for running a real estate brokerage: recording leads, tracking them through a pipeline, storing property listings, logging calls and messages, scheduling viewings, and reporting on the result.
Raabta is a tool. It is not a broker, not an agent, not a valuer and not an adviser. It does not verify listings, does not check that a property exists or is available, does not confirm that a person is who they say they are, and takes no part in any transaction between you and your client.
We may add, change or remove features. Where a change removes something you rely on, we will give reasonable notice; where it is a security fix or something legally required, we may act immediately.
An account belongs to one agency. The person who creates it is the owner and controls who else may join, what role each person has, and who is removed.
The owner is responsible for everyone signed in under the agency. What a member does with the account is treated as done by the agency.
You must give accurate information when you sign up and keep it current. Accounts are for named individuals; sharing one login between people is not permitted, because it destroys the record of who did what — which is the point of an audit trail.
New agencies start on a free trial. During it you have the full service and we take no payment.
The trial ends on the date shown on your Subscription screen. To carry on you add a payment method before it ends. If you do not, the account stops accepting new work and your data is kept as described in section 8.
One trial per agency. Creating additional accounts to extend a trial is a breach of these terms.
Raabta is charged per seat, per month, in AED. A seat is a member who was active on the desk at any point during the billing month — including one who joined or left partway through, because they used the service that month.
Charges are taken automatically from the payment method on file, on the same day each month, until you cancel. Your invoices are on the Subscription screen.
Prices may change. We will tell you at least thirty days before a change affects you, and the new price applies from your next billing date. Continuing to use Raabta after that is acceptance of the new price.
Payments are processed by Stripe. We do not see or store your full card number — Stripe does, under its own terms and its own PCI certification.
Everything you put into Raabta — your leads, contacts, listings, deals, notes, messages, documents and reports — is yours. We claim no ownership of it and we do not sell it.
We do not use your customer data to advertise to you or to anyone else, we do not share it with other agencies on Raabta, and we do not use it to train AI models.
You can export your data at any time from inside the product while your account is active.
We process your data to run the service you are paying for: to store and show it back to you, to send the alerts you switch on, to take payment, to keep the service secure, and to answer you when you contact support.
We also keep operational records — who signed in, what was written and when — because a CRM without an audit trail is not a CRM. These records are part of your account and you can see them.
We may use aggregate, anonymised statistics about how the product is used to improve it. Aggregate means nothing that identifies you, your agency or any of your clients.
You can cancel at any time. Cancellation takes effect at the end of the period you have paid for; we do not pro-rate.
We may suspend an account that has not paid, that is being used in breach of these terms, or that is putting the service or other customers at risk. Where the reason is non-payment, paying settles it and the account reopens.
A suspended account can still be read and exported. What stops is writing — so nobody loses access to their own record because of a billing problem.
Raabta runs on Google Firebase for its database, sign-in and file storage, and on Vercel for hosting. Payments run on Stripe. These providers are our sub-processors: they hold data on our instructions and are bound by their own contracts and security obligations.
This means your data may be stored or processed outside the UAE, including in the European Union and the United States. By using Raabta you agree to that transfer. Each of these providers operates under recognised transfer safeguards.
We will tell you before adding a sub-processor that materially changes who can access your data.
| Who | What they do | Where |
|---|---|---|
| Google (Firebase) | Database, authentication and file storage | Google Cloud, multi-region |
| Vercel | Application hosting and delivery | Global edge network |
| Stripe | Subscription payments and card storage | Ireland and the United States |
| Anthropic | The AI writing and summarising features, when used | United States |
| Your own mail provider | Sending and receiving email you connect | Wherever you host it |
Security is enforced in the database itself, not only in the app. Access rules run on the server on every read and every write, so what an agent can see is decided by the server and cannot be changed from a browser.
The rules are written so that one agency can never read or write another agency’s records, and so that within an agency an agent sees the leads assigned to them while a manager sees the desk.
We are honest that no system is perfect. What we commit to is that security is designed in, tested adversarially, and fixed quickly when something is found.
Most breaches of a system like this start with a password, not with the software. The parts of your security that only you can control:
If we become aware of a security incident that affects your personal data, we will notify you without undue delay, tell you what we know, what we are doing about it, and what we recommend you do.
Where you are the controller of the affected data, notifying the UAE Data Office, any other regulator, or the affected individuals is your decision and your duty. We will give you the information you need to make it and to meet your deadlines.
You may not use Raabta to do any of the following, and doing so is grounds for immediate suspension:
Raabta is used to run a regulated business, and the regulation is yours to meet, not ours. Using our software does not make you compliant with anything.
You remain responsible for holding the right trade licence and RERA registration, for your brokers’ cards, for obtaining a Trakheesi permit before advertising and displaying its number, for using Form A and Form F correctly, for the rules on contacting owners, and for every other obligation the Dubai Land Department and RERA place on you.
Where the product stores a permit number or a form, it is storing what you entered. It does not check it, and a field left blank is not a defence.
Raabta helps you contact people. Whether you are allowed to contact a particular person, at a particular time, in a particular way, is governed by law and by the terms of the network you are using — and it is your responsibility.
Where you connect your own mailbox, messages are sent from your mail provider under your account and your provider’s terms. Where you use WhatsApp, you are bound by WhatsApp’s own business policies. We do not send on your behalf and we do not warrant that any message will be delivered.
Keep evidence of consent where the law requires it. We do not collect it for you.
Some features use a third-party AI model to draft text or summarise information. When you use one, the content you are working on is sent to that provider to produce the answer.
AI output is a draft. It can be wrong, incomplete or confidently mistaken. Read it before you send it to a client, and never rely on it for anything legal, financial or contractual.
Your data is not used to train those models.
Raabta connects to services we do not control — property portals, messaging platforms, mail providers and others. Those connections are subject to those services’ own terms, and they can change or withdraw them without notice.
If a third party changes an interface and a feature stops working, we will fix it where we can, but we are not liable for the interruption.
We work to keep Raabta available and quick, but we do not promise it will never be down. Maintenance, provider outages and faults happen.
Raabta is provided “as is”. To the maximum extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Keep your own copies of anything you cannot afford to lose. The export tools exist for that.
The Raabta software, its design, its name and its logo are ours and stay ours. You get a limited, non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.
Your data stays yours, as section 6 says. You grant us only the permission we need to host it, display it back to you, back it up, and provide the features you use.
If you send us feedback or a suggestion, we may use it without owing you anything for it.
Each of us may learn things about the other that are not public. Both of us agree to keep them confidential, to use them only for this agreement, and to protect them at least as carefully as we protect our own.
This does not apply to information that is already public, that was already known, that is developed independently, or that must be disclosed by law — and where it must, we will tell you first unless we are prohibited from doing so.
To the maximum extent permitted by law, neither of us is liable to the other for indirect, incidental, special or consequential loss, or for lost profit, lost business, lost goodwill, or lost or corrupted data, however it arises.
Our total liability to you for all claims in any twelve-month period is limited to the fees you actually paid us in the twelve months before the claim arose.
Nothing here limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence.
You will indemnify us against claims, losses and reasonable legal costs arising from your use of Raabta in breach of these terms or of the law — in particular claims brought by a person whose data you put into the service without the right to hold it, and claims arising from how you contacted somebody.
We may update these terms. The version and its date are shown at the top of this page, and every acceptance is recorded against a version.
For material changes we will give reasonable notice — in the product, by email, or both — before they take effect. Continuing to use Raabta after that is acceptance. If you do not accept, cancel before the change takes effect and export your data.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai, United Arab Emirates have exclusive jurisdiction.
Before starting proceedings, both of us agree to raise the problem in writing and try in good faith to settle it for thirty days.
If a clause is found unenforceable, the rest stays in force. If we do not enforce something immediately, we have not given up the right to enforce it later. You may not transfer this agreement without our written consent; we may transfer it as part of a sale or reorganisation of the business.
These terms, with anything they expressly refer to, are the whole agreement between us about Raabta.
Questions about these terms, a data request, or a security report: support@raabta.agency.
We answer security reports first.
Version 2026-09-07. The version current on the day you created your account is the one recorded against your profile.